Managed Services

ICAP Outsourcing Solutions acts as a true business partner, creating and delivering solutions with mesurable results that enable companies to focus on their operational functions and strategic business needs.

ICAP Outsourcing Solutions undertakes to carry out, fully or partially, secondary procedures of your organization, that are not identified with the core business, based on Service Level Agreements.

The procedure for the Managed Services is as follows:

  • The process that is to be undertaken is recorded
  • The parameters of the process are defined, so to ensure its autonomy
  • Staffing needs are covered, as well as equipment needs, when and if necessary

As the benefits of Managed Services practices emerge (process automation, operation cost reduction), companies are enabled to move their resources to most efficient tasks. The organization’s results increase leading to new and innovative Managed Services uses.